Help Center

Frequently Asked Questions

General Questions

Are your toys safe to use?

What if the item I’d like to order is out of stock?

Can I preorder toys?

Do you accept bulk orders?

Are these toys recyclable?

Do you offer membership discounts?

Can I order by phone?

How will I know if my order came through?

Can I change my order once it’s placed?

What if I made a mistake or change my mind after I placed the order? Can I cancel the order?

What forms of payment do you accept?

What do I do if my payment is declined?

Will I be charged when I cancel my order?

Why was my order canceled?

What if I need to send the toys as a gift?

Do you ship outside the US?

Can I get free shipping for my order?

How long will it take to receive my order?

Can I change my delivery address once I’ve placed my order?

I have ordered multiple items but they were shipped separately. Is that normal?

My order hasn’t arrived yet? What do I do?

How much do you charge for shipping?

I have received an incorrect or incomplete order. What should I do?

What should I do if I received a damaged or defective product?

What if I need to return a product purchased from USA Toyz?

What will it cost me to make a return?

How long will it take to process a return?

If I send someone a gift, can he return the product or exchange it for something else?

Can I return items purchased on sale?